Your frequently asked questions
We understand you might have a few questions before, during, or after shopping with Premium Gifts. We've compiled answers to our most common queries to make your experience as smooth as possible. If you can't find what you're looking for, please don't hesitate to contact us.
Answers to your burning questions
Whether you're curious about delivery, gift wrapping, customisation, or what makes our gifts stand out, you'll find the details here. We're dedicated to providing exceptional service and products for those special occasions.
How long is delivery?
For deliveries within Thailand, standard shipping typically takes 3-5 business days. International delivery times vary depending on the destination, usually between 7-14 business days. You can find more detailed information on our delivery page.
Does it come gift wrapped?
Yes, all our premium gifts come beautifully gift-wrapped as standard, ensuring a luxurious presentation for your special occasion. We believe the unwrapping experience is part of the gift!
How much is delivery?
Delivery costs depend on your location and the size/weight of your order. You can calculate the exact shipping cost at checkout before finalising your purchase. We offer competitive rates for both domestic and international shipping.
Can you customise my gift?
Many of our premium gifts offer customisation options, such as engraving, personalised messages, or specific product combinations. Look for the 'Customise' option on individual product pages or contact our team at [[email]] to discuss your specific requirements.
Can I customise my order if it's a surprise gift?
Absolutely! We understand the importance of surprises. If you have any special requests for a surprise gift, such as discreet packaging or a specific delivery date, please note them in the 'order notes' section at checkout or contact us immediately after placing your order at [[phonenumber]]. We'll do our best to accommodate your needs.
Can I make other special requests?
Yes, we always strive to make your premium gift experience exceptional. Whether it's a specific ribbon colour, a particular delivery instruction, or anything else that would enhance your order, please reach out to us. We'll review your request and let you know what's possible.
What makes Premium Gifts 'extra special' or unique?
At Premium Gifts, we take the stress and hassle out of finding the perfect present. Our unique selection of luxury gifts for special occasions, from whisky and fine spirits to exquisite wine and exclusive gift sets, is meticulously curated. We focus on quality, presentation, and the overall experience, ensuring your gift truly stands out and creates lasting memories. We handle everything from selection to beautiful gift wrapping, so you can simply enjoy giving.
Still have questions?
Our dedicated team at Premium Gifts is always here to help. If your question wasn't answered above, or if you'd like to discuss a bespoke gift idea, please don't hesitate to reach out. We're committed to making your gifting experience perfect.